Refund policy

Return Requests

If you have a concern about your purchase, please email warnesmacmurray@gmail.com within 30 days of delivery. Include your order number, product name, and a brief description of the issue.

Because some products are consumable goods, return eligibility may depend on the product type, condition, and applicable laws. Please contact us before sending any item back and wait for return instructions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, email warnesmacmurray@gmail.com. Include your order number and clear photos of the product and packaging when possible. We will review the details and explain the available options.

Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible. If a return is required, we will review the item after it is received and notify you of the decision by email.

Please allow 5–10 business days for processing after approval. Your bank or payment provider may require additional time to post the credit.

Original shipping fees may not be refundable unless required by applicable law or the issue resulted from an error on our part.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once an order has entered fulfillment or shipped.

Contact Us

For return or refund questions, email warnesmacmurray@gmail.com.